2023 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Finance

Generis

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7.8 / 10 4 Responses

AI Summarized Comments

The survey respondents generally view Generis as an effective partner for generosity campaign development, although some find their solutions somewhat standard. Many use Generis as consultants for capital campaigns, appreciating their insightful direction. Some respondents noted that they use Generis for large capital campaigns, but do not necessarily require the integration to Rock RMS as they can access necessary reports and information without it. Tho...

Mortarstone

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6.6 / 10 8 Responses

AI Summarized Comments

The feedback on Mortarstone, a Rock RMS integrated partner, is mixed. Some respondents appreciate the customer support and easy integration with Rock, as well as the simplicity of the product. However, there are concerns about the necessity of Mortarstone's reporting features, as many believe that Rock's native functionality can provide similar insights. There were also issues raised about Mortarstone's request for excessive API permissions during setup ...

Survey Processing Methodology

Reviews are displayed in descending order of their exact (non-rounded) rating, which is the average of the ratings given by the reviewers.

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner . Please summarize the comments in a way that is professional, concise, accurate.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.