2023 Rock Integrated Services Survey

With an ever growing list of companies offering services in the Rock RMS space, we asked the community to share their experience with vendors.

Background Check

HR Profile

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9.0 / 10 1 Response

AI Summarized Comments

Survey comments indicate that while some background check providers claim to integrate with Rock RMS, they only do so visually and not with the actual data. However, HR Profile has collaborated with a partner to develop a reliable and configurable integration that offers excellent background checks.

Checkr

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7.1 / 10 20 Responses

AI Summarized Comments

The feedback on Checkr, a Rock RMS integrated partner, is mixed. Users appreciate the quick and reliable integration, user-friendly interface, and the speed of their background checks. The support staff is also noted to be helpful. However, there are concerns about the lack of customization options, particularly with email templates. There were also some initial setup issues reported. The most significant concern among users is the high cost, with severa...

Clear Investigative Advantage

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6.6 / 10 8 Responses

AI Summarized Comments

The feedback on Clear Investigative Advantage (CIA) is mixed. Some users find it easy to use and appreciate the professional reports and affordable pricing. They also commend the fast response times and helpfulness in maintaining operations. However, there are criticisms about the user interface being poor and the process being very manual. Some users also found it difficult to get support on behalf of a client. Despite these issues, users report fewer p...

Protect My Ministry

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6.4 / 10 31 Responses

AI Summarized Comments

The survey comments indicate mixed reviews for Protect My Ministry's integration with Rock RMS. Some users found the service dependable and easy to work with, praising its consistent results and responsive support. However, others expressed dissatisfaction with the customer service, citing difficulties in getting straight answers and having to contact them multiple times. There were also concerns about the integration with Rock RMS, with some users findi...

Safe Hiring Solutions

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6.2 / 10 4 Responses

AI Summarized Comments

The feedback on Safe Hiring Solutions is mixed. Positive comments highlight their excellent customer service and the quality of their Learning Zone mandated reporter training videos. The Arrest Alert feature is also appreciated by the Director of Security. However, there are concerns about the interface not being as user-friendly as Checkr's and the presence of a few bugs. The Rock integration, which was a key selling point, was reportedly full of bugs a...

Verified First

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3.0 / 10 1 Response

AI Summarized Comments

The survey comments indicate that Verified First does not have an official integration with Rock RMS, but utilizes a browser add-on to incorporate a user interface into Rock. There is a concern regarding the cost control of background checks, as Verified First reportedly performs additional checks at their discretion and charges for them, rather than seeking client approval for these additional checks.

Survey Processing Methodology

Reviews are displayed in descending order of their exact (non-rounded) rating, which is the average of the ratings given by the reviewers.

All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.

Below are a series of comments from a survey we did on a Rock RMS integrated partner . Please summarize the comments in a way that is professional, concise, accurate.

It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:

Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.