Question

Photo of Danielle Carroll

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Reset User Password

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I need to reset a "staff like user" password.  How would I go about doing that?  Would this question be found anywhere in the learning materials?  

Thanks in advance,

Danielle

  • Photo of Arran France

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    Hey Danielle,

    As far as I'm aware it is not possible to do a password "reset", you can however go into a user account change their password, and then ask them to log in and change it again.

  • Photo of Brandon Gamache

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    If you are a Rock Admin, or have necessary permissions, you can change the user's password. Or if the user wanted to reset the password themself, they can click the Forgot Account link on the login page and it will ask the user for their email address. It will then email the user with the usernames and persons attached to that email. In the email it will also provide a link to reset the password for the username.