Question

Photo of Kent Shilts

0

Check-In Kiosk Countdown at 00:00:00 - Not Active

After multiple attempts and reading of the Checking out Check-in guide and following these guidelines I am still unable to get the /checkin to function.

I am running in the 24/7 schedule (default) selected with the desired areas and the initial screen on the /checkin seems correct. Then when I select OK button on the Check-in Configuration screen I get this screen next.

Screen Shot 2014-10-09 at 11.10.34 PM.png 

I have tried different browsers, the desktop plug-in, different schedules, locations and other variations with the same result. Anyone seen this issue before any suggestions are welcome! Thanks in advance.

  • Photo of DJ Grick

    1

    Hey Kent, 

    Have you tried increasing the "Check-in starts" and "check-in ends" leinght to something longer then 30 min. For some reason I can only get it to work if mine are over 200 min. 

     

     

    • DJ Grick

      I don't know how I missed this yesterday but with your current setup check-in will only be available from 9:30am to 10:30am each day considering it's only active 30 min before the start time and ends 30 min after the start time.

  • Photo of Rock RMS

    0

    Double check the following:

    1. Edit the kiosk device you are using ( Admin Tools > Check-in Settings > Devices ) and confirm the Locations that kiosk is associated with.
    2. Edit the Group/Locations ( Admin Tools > Check-in Settings > Check-in Configuration > Groups/Locations ). Verify that at least one of the groups in the area you are selecting from the first check-in admin screen (screen prior to one you show above) is configured for the same location that kiosk was associated with ( or a location that is a child location of the kiosk's location ).
    3. Edit the check-in Schedule ( Admin Tools > Check-in Settings > Check-in Configuration > Schedule ) and make sure that your 24/7 schedule is associated with a group/location combination that is a location the same ( or a child of ) the kiosk's location.
    4. Confirm that you'r 24/7 schedule ( Admin Tools > Check-in Settings > Schedules ) is a recurring schedule and includes a value for the 'Enable Check-in' or 'Close Check-in' values (See the 4:30 test or 6:00 test schedules as an example).

    If that doesn't help, you might need to include some screenshots of these configurations and the options you select on the first check-in admin screen.

     

  • Photo of Kent Shilts

    0

     

     

    Screen Shot 2014-10-17 at 10.31.46 PM.pngScreen Shot 2014-10-17 at 10.32.24 PM.pngScreen Shot 2014-10-17 at 11.15.12 PM.pngScreen Shot 2014-10-17 at 10.31.03 PM.pngScreen Shot 2014-10-17 at 11.18.11 PM.pngScreen Shot 2014-10-17 at 11.19.36 PM.png

    The Location selected for my kiosk is the Parent of all created locations, and the locations of my check-in areas are children of the Main Campus Location. Schedule appears to be built correctly and on a recurring basis (daily). My check-in areas are selected with the 24/7 Test 01 schedule and these same areas are selected on the /checkin portal. From my initial post I saw that the Kiosk did not have a Parent location selected only children, so I made this change to a parent location only. 

    I have also noticed an odd functionality on the /checkin I can adjust my schedule at the Check-in Configuration and deselect schedules, upon doing this the /checkin portal gives me a screen reading "There are no current or future schedules for this kiosk!". So when I have a schedule selected as shown above I receive the first screen shot that I posted above. This leads me to believe that my schedules are being recognized, not super confident about the locations. With different settings than shown above I created the kiosk location the specific children locations and still received no functionality. 

    Any ideas based on information shared? Feel free to ask for any more information. Thanks for the first response!

     

  • Photo of Brandon Gamache

    0

    What do the settings look like for the 24/7 schedule, in first screenshot (the settings after clicking edit)? I would also recommend comparing your 24/7 test to the 4:30 or 6pm test schedules which are set up under the check-in test area.

  • Photo of Kent Shilts

    0

    Thanks for the suggestion Brandon. I actually do not see any options for the 4:30 or 6pm test schedules anywhere in the schedule area. Maybe they have been deleted or renamed, but here are the settings on my Weekly 24/7 test schedule.

    Screen Shot 2014-10-20 at 10.07.57 AM.png

    Screen Shot 2014-10-20 at 10.08.27 AM.png

    Any other suggestions for the schedule based on this Weekly 24/7 configuration? And/or any suggestions on how to build a test schedule?

  • Photo of Rock RMS

    0

    Can you try configuring the schedule so that it's occurrences do not span two days ( looks like it's set to start at 10:00 one day and end at 9:00 am the next day ).  Here's how the 4:30 (Test) and 6:00 (Test)  "24/7" test schedules are configured...
     

    schedule.png

    schedule_1.png