Twilio is generally viewed as a cost-effective and reliable SMS service that integrates well with Rock RMS. Many users appreciate its affordability, non-profit discounts, and the fact that it is a powerful tool once set up. However, some users have expressed concerns about its customer service, finding it lacking unless a paid service plan is in place. The interface is considered more technical and may not be user-friendly for everyone. Some users have also found the compliance process confusing and difficult to navigate. Despite these issues, many users have stuck with Twilio due to its functionality and integration with Rock RMS. Some users have expressed interest in exploring other more ministry-friendly partners.
Learn More About our Survey Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner . Please summarize the comments in a way that is professional, concise, accurate.
It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.