The survey comments indicate mixed reviews about Pushpay's integration with Rock RMS. Positive feedback highlights the ease of integration, good customer service, and the reliability of the service. However, there are significant concerns about the high cost, aggressive sales tactics, and lack of full integration with Rock RMS. Some users also expressed dissatisfaction with the company's perceived lack of integrity and support when considering a switch to other vendors. There were also complaints about the limited functionality of the app and the frequency of updates.
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All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner . Please summarize the comments in a way that is professional, concise, accurate.
It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.