Overall, the feedback on My Well is positive. Customers appreciate the cost-effectiveness of the service, with many highlighting the low fees as a key benefit. The company's commitment to supporting churches and ministries is also frequently mentioned and highly valued. The quality of customer service is generally praised, although some customers have noted that communication could be faster. The integration with Rock RMS is seen as successful, with the company keeping up with the latest features. Some customers have mentioned minor issues, such as the inability to do partial refunds, but these seem to have been resolved. A few customers are in the early stages of their partnership with My Well, but initial impressions are positive.
Learn More About our Survey Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner . Please summarize the comments in a way that is professional, concise, accurate.
It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.