The majority of the comments from the survey on Clearstream, a Rock RMS integrated partner, are positive. Users find the platform extremely easy to use and appreciate its seamless integration with Rock. Clearstream's customer service is highly praised for its responsiveness, helpfulness, and quick turnaround time in developing requested features. The platform's pricing is considered competitive compared to Twilio, especially considering the added value of compliance handling and a user-friendly interface. However, some users find the cost higher than expected and would like improvements in the inbox features to view all sent/received messages. Despite this, many are in the process of switching from Twilio to Clearstream due to superior customer support and community involvement. The platform is also appreciated for its focus on serving churches.
Learn More About our Survey Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner . Please summarize the comments in a way that is professional, concise, accurate.
It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.