The feedback on Clear Investigative Advantage (CIA) is mixed. Some users find it easy to use and appreciate the professional reports and affordable pricing. They also commend the fast response times and helpfulness in maintaining operations. However, there are criticisms about the user interface being poor and the process being very manual. Some users also found it difficult to get support on behalf of a client. Despite these issues, users report fewer problems with CIA compared to other providers and appreciate their responsiveness to questions and requests for help.
Learn More About our Survey Methodology
All reviews in this survey were voluntarily submitted by members of the community, and Spark has refrained providing any ratings themselves. The overall ratings presented in this report represent an average of the community's individual ratings. The comments provided by participants have been consistently summarized using ChatGPT with the guiding prompt below.
Below are a series of comments from a survey we did on a Rock RMS integrated partner . Please summarize the comments in a way that is professional, concise, accurate.
It's important to note that a very small subset of ratings was excluded from the analysis for the following reasons:
- Submissions that provided a rating score but accompanied it with comments indicating they had insufficient knowledge of the service.
- Ratings submitted by integrated partners who rated either themselves or their competitors were omitted from the analysis. These ratings were deemed potentially biased due to a perceived conflict of interest.